Girl Scouts of Greater Atlanta

  • Volunteer Support Specialist

    Job Locations US-GA
    Volunteer Experience
    Full-time Regular (FTR)
    # of Openings
    Bachelor's Degree
    Remote Positon
  • Job Summary

    The Volunteer Support Specialist works to support the volunteer and Service Unit structure using effective delivery of the Girl Scout Leadership Experience.  He/She will work cross-functionally with other departments and with volunteers to ensure that Girl Scouts of Greater Atlanta retention, financial, and business goals are met.  Must be able to support Bartow, Cherokee, Fannin, Floyd, Forsyth, Gilmer, Haralson, Paulding, Pickens, Polk GA and Polk TN Counties.

    Duties & Responsibilities

    • Accountable for creating, with the service unit team and the territory team, an annual action plan which will result in meeting or exceeding goals for:
      • Girl retention
      • Adult/Troop Leader member retention
      • Volunteer satisfaction
      • Other goals as may be determined annually
    • Develops and implements the annual membership spring renewal and on-time renewal strategy
    • Works with Service Unit and territory teams to determine or develop innovative strategies to ensure the effective support of troop leaders and girls
    • Identifies the need for and provides problem solving and conflict resolution when appropriate and in a timely manner
    • Recruit, select, appoint and supervise, in conjunction with the service unit director, service unit team members
    • Encourages quality adult recognitions, both formally and informally
    • Assists with council wide volunteer events (Volunteer Leadership Conference, Volunteer Appreciation Week, Service Unit Director Breakfast/meetings) and takes lead on assigned aspects of such events
    • Act as Service Unit Director when needed, implementing the service unit action plan, until a qualified volunteer is recruited and appointed
    • Keeps current on all council information and messaging that is offered to volunteers; act as a broker to distribute information between council staff and volunteers as needed
    • Acts as the council subject matter expert for all items related to and impacting adult volunteers
    • Provides oversight and accountability for complying with council policies and procedures, including finances and governance
    • Holds Service Unit Directors accountable for performing the duties of their job description and achieving SU goals; perform annual reviews for all Service Unit Directors assigned
    • Promotes and supports the direction of council and national initiatives, working to create buy-in and adoption among volunteers
    • Demonstrates and promotes a climate of courtesy and professionalism at all times
    • Must be able to relate to other people beyond giving and receiving instructions
    • Maintains strict confidentiality when handling sensitive information
    • Other duties as assigned
    • Demonstrates through action the qualities of the Girl Scout Law
    • Willingness or ability to work a flexible schedule, including frequent nights and weekends
    • Willingness to drive 60 miles or more, round trip, from home on a regular basis


    Skills & Experience

    • Bachelor’s degree or equivalent experience required
    • Experience in managing multiple people and cultures, including communicating, delegating, and supporting
    • Ability to work well with people, network with staff and volunteers
    • Volunteer Experience in Girl Scouting, preferred
    • Ability to adapt to changing situations
    • Subscribe to the principals of the Girl Scout Movement
    • Strong oral and written communication skills. Bilingual skills an asset
    • Strong human relations skills; ability to motivate people in small and large group settings
    • Strong ability to self-manage by working independently and demonstrating a strong work ethic
    • Ability to use technology and learn new technology applications
    • Ability to give and receive constructive feedback in a professional manner
    • Flexibility and openness to changing work priorities and conditions; simultaneously managing multiple tasks/projects
    • Stays positive in the face of adversity
    • Promotes an internal culture of teamwork and accountability to one another
    • Must be able to complete & clear a MVR, Criminal, and Sex Offender background check



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