Girl Scouts of Greater Atlanta

  • Volunteer Support Coordinator

    Job Locations US-GA-Mableton
    Category
    Volunteer Experience
    Type
    Full-time Regular (FTR)
    Status
    Non-Exempt
    # of Openings
    1
    Education
    High School Diploma/GED
    Travel
    10%
  • Job Summary

    The Volunteer Support Coordinator is responsible for providing administrative support to the Director and Managers of the Volunteer Support Team. She/He will also coordinate the delivery of the Volunteer recognition program, which includes multiple delivery channels and event planning.

    Duties & Responsibilities

     

    Support:

    • Process invoices and check requests as needed
    • Assist in planning and coordination of various volunteer events such as the Volunteer Leadership Conference and Annual Meeting
    • Manage all incoming and outgoing packages and mail
    • Provide detailed support with the ability to manage multiple projects as needed  

     

    Recognitions:

    • Assist the Volunteer Support Manger in executing the volunteer recognition program
    • As directed by the director and manager, help plan the Volunteer Leadership Conference, including the preparation of all award materials, volunteer registration, and follow up with attendees as needed
    • Process volunteer awards in a timely manner
    • Update recognitions handbook as needed
    • Maintain Salesforce tracking system for all awards and recipients
    • Support the Council Recognition Committee as needed
    • Keep track of event finances including check requests, invoicing, and reporting

     

     

    Resolutions:

     

    • Manage the escalation process of volunteer disputes through formal processes and documentation. 
    • Prepare documents, assemble and maintains statistical data
    • Perform and oversee specific projects and programs as assigned
    • Prepare letters, memos, spreadsheets, reports, and communications that are sensitive and confidential in nature
    • Attend Internal Review Committee meetings
    • Document any volunteer status updates on Salesforce as needed

     

    Other: 

    • Develop an understanding of Girl Scout history, philosophy, organization, policies and operational procedures
    • On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
    • Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a volunteers, members, or supervisor
    • Other duties as may be assigned.

    Skills & Experience

    • Three years’ experience in and administrative support capacity, preferably in a customer service organization
    • Experience handling highly confidential and/or sensitive in nature, and maintain diplomacy and discretion at all times
    • Bachelor’s degree preferred; or equivalent work experience
    • Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Access, and mail merges; email and web searches
    • Willingness to work evenings and weekends
    • High level of customer service
    • Knowledge of Girl Scouting, preferred

    PHYSICAL REQUIREMENTS   

    • Physical ability to load and unload vehicles and to carry and set-up supplies and pieces of equipment weighing up to 35 pounds

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