Girl Scouts of Greater Atlanta

  • Lead Customer Service Rep-Mableton

    Job Locations US-GA-Mableton
    Category
    Badge & Sash
    Type
    Full-time Regular (FTR)
    Status
    Non-Exempt
    # of Openings
    1
    Education
    Associate's Degree
    Travel
    5%
  • Job Summary

    The Lead Customer Service Representative oversees operations of the assigned Branch Badge & Sash Store. This position is responsible for developing a plan to meet monthly and annual sales goals, while providing excellent customer service to volunteers and staff.

    Duties & Responsibilities

    • Support the key financial and volunteer satisfaction priorities of Girl Scouts of Greater Atlanta.
    • Drive monthly and annual store retail sales by creating an actionable plan and tracking system.
    • Partner with Retail Manager to create and implement a seasonal store merchandising plan to ensure store is visually appealing and appropriately stocked.
    • Collaborate with Inventory Specialist to ensure store inventory levels are adequate, back orders are processed in a timely manner, and store/stockroom is prepared for annual inventory.
    • Reconcile daily, weekly and monthly sales transactions/reports and transmit them to the Retail Manager and Accounting Department as designated.
    • Serve as designated store point of contact to report and manage technical service requests with internal and external support vendor(s).
    • Make weekly store bank deposits and ensure store has sufficient cash for business operations.
    • Have a good working knowledge of the Girl Scout product line and all products sold in the stores.
    • Operate (open and close) the branch store during designated operating hours.
    • Maintain all planograms and layouts per GSUSA/GSGATL guidelines and keep sales floor neat and orderly.
    • Must perform all other duties as assigned.

    Skills & Experience

    • High School graduate with at least three years retail experience
    • Demonstrated ability to organize, prioritize and work independently
    • Must be a self-starter and can work without direct supervision
    • Interpersonal skills (ability to communicate well with all people) and proven decision-making skills
    • Strong oral and written communication skills
    • Strong knowledge of Girl Scouting preferred
    • Ability to operate all store operating systems including but not limited to the store Point of Sale (POS) system, credit card system and telephone system
    • Ability to accurately handle and account for all stores tender types (cash, checks, charges, money orders, inter-departmental orders, gift cards, gift certificates, etc.)
    • Ability to operate Windows software, and all software related to store operations
    • Valid drivers’ license and ability to drive Council vehicles
    • Willingness or ability to work flexible hours, including some nights and weekends

     

    PHYSICAL REQUIREMENTS:

    • Requires the physical mobility to sit or stand for moderate periods of time, able to climb a ladder to retrieve stock and ability carry/or lift objects weighing up to 40 pounds.

     

    *Must successfully complete a criminal, national sex offender search, motor vehicle and credit background check.*

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